Mac users on Ledger Wallet version 4.0.0 cannot auto-update

Incident Report for Ledger

Resolved

This incident has been resolved.
Posted May 29, 2026 - 12:22 CEST

Monitoring

We are continuing to monitor an ongoing issue affecting Ledger Wallet Desktop auto-updates on macOS for some users on versions 4.0.0 and 4.2.0.
If you are a macOS user, please ensure your Ledger Wallet Desktop app is updated to the latest version by following the instructions in our Help Center article.
Posted May 25, 2026 - 15:56 CEST

Investigating

We are experiencing technical issues with Ledger Wallet Desktop auto-updates on macOS.
This may impact your ability to update Ledger Wallet from versions 4.0.0 and 4.2.0 to the latest version using the in-app “Install and relaunch” button.
For workaround instructions and manual update steps, please refer to our Help Center article.
Our teams are actively working on the rollout of the recovery update and monitoring the situation closely.
Posted May 12, 2026 - 12:20 CEST
This incident affected: Ledger Wallet Manager (Ledger Application Store).