Active Incident

Updated 2 minutes ago

This page shows the status of all Ledger services. Cryptocurrencies supported by third parties (such as NEO, Expanse, Ubiq, etc.) are not operated by Ledger and therefore not shown on this page. To contact support please visit https://support.ledgerwallet.com/
Ledger Manager API is having issuesDegraded Performance

Incident Status

Degraded Performance

Components

Ledger Manager API

Locations

Ledger APIs


January 22, 2019 6:05PM UTC
[Investigating] We are experiencing issues on the Ledger Manager API (install/remove apps, update firmware). We are investigating.

January 22, 2019 6:20PM UTC
[Investigating] The API is up but we are under extreme load so response time is very slow. Please be patient when using the Manager from the Ledger Live.

January 23, 2019 9:04AM UTC
[Monitoring] The Manager API continues to be slow, but is functional. This is related to the high level of traffic we are having with the firmware update. Ledger is currently working on a new infrastructure upgrade, and we'll update here as soon as we have an ETA to share.
Failure to send Zcash transactions in some conditionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Ledger Live - Zcash (ZEC)

Locations

Cryptocurrencies


July 18, 2018 7:13PM UTC
[Identified] ONLY ZCASH USERS HAVING RECEIVED FUNDS FROM A SHIELDED ADDRESSES ARE AFFECTED If the funds on the Ledger device were from a pre-overwinter z-address to t-address utxo, meaning someone sent funds to their Ledger (before overwinter activated) from a shielded address, that transaction fails to be sent out. Our engineering team is currently investigating to find a solution.

July 24, 2018 1:25PM UTC
[Identified] We're still investigating the problem and have no ETA to provide.

July 31, 2018 10:39AM UTC
[Monitoring] We have pushed updated on the Ledger Live and Ledger Wallet Bitcoin Chrome applications. This should solve most of the cases. We are now monitoring for persistent issues. Please export logs and send them to support if you still cannot transact with Zcash.

August 6, 2018 10:52AM UTC
[Monitoring] -

2

Active Incidents

0

Active Maintenances

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